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Blackpool Transport Services Ltd

Live Updates from Blackpool Transport

Live Updates from Blackpool Transport

Do you use the Blackpool Transport app?

It’s a great way to plan your journey and buy tickets, and at the end of July 2018 it was updated to include live updates.

Blackpool Transport mobile app

Now, you can check live service updates and planned disruptions all in one easy section (called Service Updates). See anything which might disrupt the Blackpool Transport network when you want to travel.

Have a look at the mobile app to check it out.

18 Blackpool Transport Buses Come along at Once!

You wait for one bus and 18 come along at once! That was the case on 25 June 2018 when Blackpool Transport Services officially unveiled 18 brand new Enviro200 buses.

Blackpool Transport Palladium bus launch at Cleveleys
Blackpool Transport Palladium bus launch at Cleveleys

Finished in the ‘Palladium’ brand, the buses offer passengers free Wi-Fi, USB charging points and phone holders, fancy seats and next stop audio/visual announcements amongst other features.

The delivery of these 18 vehicles brings the total new buses brought into the fleet since 2015 to 73. They’re made by British manufacturer Alexander Dennis, and are a single deck version of their fellow Enviro 400’s which Blackpool Transport currently have in their fleet.

Jane Cole, Managing Director at Blackpool Transport said, “Our partnership with Alexander Dennis has gone from strength to strength since 2016. We have received 55 double deck vehicles so far, all delivered to an excellent standard and spent time with ADL and our customers to get the single deck versions spot on for our customers.

“This year our launch events focused on meeting customers along routes 3 and 4 to show them our commitment to bringing modern buses to Blackpool and the Fylde.  We went out to talk to residents at either end of these two routes and showcase the new vehicles dedicated to that area.”

Blackpool Transport Palladium bus launch in Blackpool
Blackpool Transport Palladium bus launch in Blackpool

The brand new buses, worth £9.7 million, operate on Routes 3 and 4 providing services for local schools, Blackpool and Fylde Colleges, Whitegate Drive Health Centre and customers travelling to-and-from Cleveleys, Marton and Mereside Tesco.

Blackpool Transport is held two customer launch events for customers at Tesco Mereside and Cleveleys.

Blackpool Transport Fare and Ticket Price Changes – June 2018

Don’t forget that changes to Blackpool Transport bus and tram fares were effective as of Sunday 3rd June 2018.

The good news is that the Blackpool Transport app remains the cheapest and easiest way to travel. The app makes bus and tram travel even easier for existing customers and for those people who don’t use the bus very often, if at all.

Jane Cole, Managing Director at Blackpool Transport said “Unfortunately due to an increase in costs we are having to change the price of our single fare and saver tickets. These increases have been kept to an absolute minimum and where we have been able to hold the price of fares, we have done so.

“All saver ticket prices on our Blackpool Transport app will remain cheaper than purchasing them elsewhere, making it the most convenient and cost effective way to travel around Blackpool and the Fylde Coast. Bus travel still offers a far cheaper and often more convenient alternative to using the car, with a monthly ticket costing just £1.75 per day!”

The new fares came into effect from Sunday 3rd June and see a 10p increase on all single fare prices. Saver ticket prices have increased by an average of 4.9% when purchasing via the Blackpool Transport app. The mobile app will also see the introduction of the option to purchase multiple 24hour tickets at a reduced price for adults and young people.

Full information is available online

Trams from Blackpool Transport are UK’s Number 1 for Customer Satisfaction

With a customer satisfaction rating of 97%, Blackpool Transport (the operator of Blackpool’s world famous trams) have outperformed other tram, bus and train operators from across the country an independent national survey. They scored a full 6 points above the tram industry average.

The results were recently revealed by the nationally respected Transport Focus organisation which surveys thousands of passengers across multiple forms of public transport modes throughout the UK. The survey took place in Autumn 2017.

Jane Cole, Managing Director at Blackpool Transport said “This fantastic result is testament to the efforts of our employee’s day in, day out. Throughout 2017 we worked closely with our Managers and Training teams to ensure our conductors are fully equipped with the confidence and skills to deliver an outstanding experience for our customers.

Not just a service, it’s an experience

Residents and visitors to our town expect an experience, not just a service and that’s what we are delivering. Our customer service training goes beyond the basics and includes both visible and hidden disability awareness training so that our teams can meet the needs of each and every one of our customers.”

Blackpool Transport also excelled in other areas of the tram passenger survey with customers reporting an 88% satisfaction rating with ‘value for money’, 20% ahead of the industry average along with a 91% satisfaction for punctuality of the trams.

Getting around with Blackpool Transport

Palladium buses in BlackpoolGetting around Blackpool and the Fylde Coast couldn’t be easier with buses and trams operated by Blackpool Transport.

They’re for local people and tourists, all year round. Our great transport network will ensure you get to enjoy everything which Blackpool and the surrounding areas have to offer.

 

Blackpool Transport Tram

 

 

Our network is a cost-effective way of travelling around the Fylde Coast area.

Easy to follow timetables make your journey easy and pleasurable.

 

Timetables and Travel Centres

Individual timetables guides to all our services and network maps are available from our Travel Centres.

Find them at Market Street, Blackpool Town Centre and our main offices at Rigby Road.

Or visit our website

How to find the Blackpool Transport Market Street Travel Centre

How to find the Blackpool Transport Rigby Road Travel Centre

Bus Service Information

Plan your route, download the Bus Checker app, and find out what you want to know on the Blackpool Transport website

Blackpool Transport buses

Single bus fares are – hop, short journey, medium journey and long journey. Click here for current prices

Find all the different routes and download the timetables which you need for Blackpool buses here

Concessions: Pass holders of the English Concessionary Travel scheme can travel free on our network of buses between 0930 – 2300 Monday to Fridays and at anytime on Saturdays and Sunday or Bank Holidays.

Blackpool Tram Information

The tramway runs along the Fylde Coast from Starr Gate at the southern boundary of Blackpool, along the full length of Blackpool seafront, through Cleveleys to Fleetwood.

Blackpool Tram information

There are three simple fares when you travel on a Blackpool Tram – hop, medium journey and long journey. Click here for current prices

Concessions: From the 1st April 2014 only holders of the Blackpool Concessionary Travel Scheme passes can travel free of charge between 0930 and 2300 Mondays to Fridays and at anytime on Saturdays, Sundays or Bank Holidays on Tramcar services in Blackpool and Wyre (Cleveleys and Fleetwood)

You can find all the information about where the tram stops are, timetables and pricing for Blackpool trams here

Travelling About a Bit?

Blackpool1 Family Day Saver ticket

Whether you’re visiting the Fylde Coast this summer, or you live here and want to ditch the car, the whole family can spend a day travelling around from place to place, visiting all the attractions without worrying about parking (or paying for it!), with a Blackpool Transport Saver Ticket.

Easy, convenient and cheaper than purchasing single fares. Unlimited travel on any Blackpool Transport bus or tram (excluding Heritage Tours) for one great price.

Purchase 24 hour, 3 Day or 7 Day tickets from the driver or conductor when you board. Monthly tickets are also available.

Like to be prepared? All tickets apart from 24 hour and dog tickets can be purchased in advance at our Customer Centre on Market Street, from reception at Rigby Road, from many PayPoint outlets or via our website.

Adult, Children, Young Person and Family tickets are available

Jobs at Blackpool Transport

Jobs at Blackpool Transport

It isn’t just about driving at Blackpool Transport. Our Conductors, Tram Drivers, Engineers, Cleaners and Admin staff all play a key part too.

Keep an eye out for all upcoming vacancies, you’ll find them on our website first.

Blackpool Transport Safe Haven for people living with dementia

Blackpool Transport opened its Safe Haven at Market Street in December 2017.

Safe Haven for dementia passengers at Blackpool Transport

This means that if any of our staff sees a passenger on their bus or someone at a bus stop who they think may be confused, they will bring them to the Safe Haven at our Customer Centre on Market Street.

They will then be looked after by our dementia-friendly staff who have all had training from Tracey, Blackpool Transport’s Dementia Friends Champion.

The staff will contact a relative, carer or care home, or the police as a last resort. We have lots of things to look at and do to keep the lady/gent occupied until they are picked up, and they can also have a biscuit and a drink.

We are hoping that we can help people at a time when they are frightened and confused without making a fuss.

Cheapest Way to Buy Travel Tickets is via the App

Blackpool Transport customer using the mobile app

The Blackpool Transport app was launched in Spring 2017 to make bus and tram travel even easier for existing customers and for those people who don’t use the bus very often, if at all.

Jane Cole, Managing Director at Blackpool Transport said “Unfortunately due to inflation, increased operating costs and an increase of up to 15% in fuel costs, it has been necessary for us to implement an increase in some of our fares.

“These increases have been kept to an absolute minimum and where we have been able to hold the price of fares we have done so.”

The app lets customers purchase a range of saver tickets in advance via their smartphone. Once a customer has bought the ticket of their choice they simply activate the ticket just before boarding any Blackpool Transport bus or tram.

The app also allows customers to plan their journey, find the best route and even has a disruptions page to let you know if your journey may be affected by roadworks or diversions.

Blackpool Transport Launch New Buses

25 brand new double decker buses officially entered service in April 2017.

Blackpool Transport Palladium, Enviro 400 City Bus

Developed to a unique specification to offer the very best features for customers, the addition of these vehicles fulfils Managing Director Jane Cole’s vision to further bolster the fleet year on year to ensure that no bus in Blackpool is older than 5 years by 2020.

Finished in the instantly recognisable ‘Palladium’ brand, the buses offer free WiFi, USB charging points, social seating on the upper deck and next stop audio/visual announcements amongst other features.

Improved seating on the upper saloon means that families, children and adults alike can make better use of their travel time with seats grouped around 3 tables.

The buses have been allocated to some of Blackpool Transport’s most popular routes, with Service 6, 11 & 14 all benefiting from these high specification vehicles.

Jane Cole, Managing Director at Blackpool Transport said “We have been delighted with the fantastic feedback received from locals and visitors alike on the 10 buses introduced this year. We are particularly proud of having responded to the needs of our disabled passengers who appreciate the low floor entry, wide access gangway and spacious wheelchair areas. Delivering an exceptional customer experience is our primary focus and these 25 new vehicles will continue to allow us to do so.

130 Glorious Years!

Blackpool and Fleetwood Tramway celebrating 130 years

2015 saw the Blackpool & Fleetwood tramway achieve 130 years of operation.

Find out More

Have a look at the Visit Fylde Coast website homepage for more of the latest updates.

If you love the Fylde Coast you ought to sign up for our weekly email newsletter. It’s packed full of interesting things and will arrive in your inbox all 52 weeks of the year.

Join us on Facebook at our Visit Fylde Coast Facebook Group

Don’t forget to follow us on Twitter @visitFyldeCoast

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Blackpool Transport Services Ltd

Blackpool has the oldest electric street tramway in the world with records dating back to 1884 when track plans were produced for an electric tramway that would connect North and South Shore. Blackpool Corporation paid for and maintained the infrastructure, whilst the Blackpool Electric Tramway Company, formed in January 1885 provided the electrical equipment, depot and tramcars. The tramway opened on the 29th September 1885. After the second world war, there was gradual consolidation and by 1962, the trams were confined to the 11 mile route from Starr Gate to Fleetwood which still operates today. The bus services expanded along with the town throughout the sixties, seventies and eighties. Since bus deregulation in 1986, the trams and buses have been operated by Blackpool Transport Services Ltd, a Blackpool Council Company. While the trams themselves are owned and run by Blackpool Transport, the tramway infrastructure is currently owned by Blackpool Council and leased to the Company, which pays an annual track rental fee for the privilege. The bus services suffered from local competition throughout the 1980s and early 90s, culminating in the purchase by Blackpool Transport of the former Lytham St Annes corporation services, which by 1993 were running as Blue Buses. The Blue Buses depot at Squires Gate was kept for several years until all operations were consolidated on one site at Rigby Road
Blackpool Transport Services Ltd
Blackpool Transport Services Ltd1 day ago
We've often been asked about the possibility of having air fresheners on our buses....

Well, don't say we don't listen! We're trialling air fresheners on 10 of our buses on the 14 route.

Travelling with us? Let us know if you notice a difference #fresh

Note: The air fresheners are safe and tested. We will listen to your feedback and remove them following the trial if they aren't suitable.
Blackpool Transport Services Ltd
Blackpool Transport Services Ltd2 days ago
Our phone lines are currently down due to a network issue. We’re working to get this sorted but in the meantime please contact us via social media for any queries. Thanks.

 

Twitter Feed

11 hours ago
There is currently a 10kph speed restriction between Central Pier and South Pier as well as Bispham and Little Bispham due to the high winds. This may cause slight delays. Many thanks for your cooperation.
13 hours ago
Due to a breakdown the 07:05 Service 2c from Knott End is not in operation. Apologies for any inconvenience. #travelalert

 

2 Comments
  1. I was just wondering if or when you will be servicing Larkholme area of Fleetwood. It would be great to have a decent bus service for this area.
    Regards,
    Pat

    1. Jane Rabbit

      I don’t know Patricia, you need to contact Blackpool Transport direct.

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